Reputation Management Solution

Optimize Local provides a Do-It-Yourself Reputation Management tool kit for businesses to display consistent and accurate presence across different social media networks and listing directories, by monitoring positive and negative mentions and reviews across the web and respond appropriately and in-time.

The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread. Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial. With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online.

Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.

The tool provides businesses with ease of: • Monitoring and assessing competitors • Managing reviews from a central point • Applying built in AI to gather insights from reviews • Tracking conversations across the web • Maintaining visibility and engaging your target audience The Reputation Management Solution helps you seamlessly manage your business reputation.

Online Reviews Management

Keep track of online reviews

Keep track of customer reviews from 100+ platforms. Get email alerts for every new review. Apply our filter system to identify and attend to the most critical reviews.

Apply our central review management system to see what your customers and clients are saying about your business.
See what your competitors are doing and how well they are faring.
Track specific brands and locations

AI insights from customer reviews

Make smart decisions for your business with AI insights. Get easy-to-understand the applicable insights to grow your business.

Critically consider unique customer reviews.
Establish a timeline of customer responses
Assess customer reviews based on locations to understand location-based patterns
Find and apply trending keywords

Build Reputation with Reviews

Reply directly to reviews

Engage customers directly and organically with reviews responses. Apply intelligent review responses crafted to engage your customers and attend to issues addressed with expertise. Choose from crafted responses to address customer issues and encourage engagement.

Apply specially crafted review responses
Identify and address the most important reviews with our expert tool
Apply customized templates to develop responses

Build reputation with genuine reviews

Real reviews from customers are one of the best tools for extending your reach and convincing intending customers of the value you offer.

Use real reviews to gain maximum benefits by

Creating a custom widget for reviews
Plugging your custom widget into websites to show off your reviews
Sharing your reviews on social media with the share button

Manage Google Q&A activity

Comprehensive reputation management includes Google Q&A activity management. With Google Q&A, you engage your customers and target audience. You also share extensive simple-to-read information about your business.

We provide you with a dashboard from where you can effectively manage your Google Q&A activity and encourage engagement.

Google Q&A activity management encompasses

Providing accurate answers to existing questions and replying to the question is a simple manner
Getting alerts, with quick action prompts, for new questions
Updating FAQs with answers and questions that provide more details about your products and services

List your business on reputable platforms

Customers will find you if you make yourself findable. List your business information on 100+ platforms and draw customers to you. Potential customers are looking for you. Make it easy for them to find you by

Applying our expert listing management tool
Effecting changes to improve the quality of your listings
Studying competitors and comparing your performance with theirs.

Follow the news about your business

Follow the news about you, both when it is good and bad. Scrub the Internet completely for every mention of you and work with them. We provide online review management tools that allow you to track every mention online.

Note the positive and negative comments towards building your business reputation.

Track mentions online with custom keywords peculiar to your industry and field
Take appropriate actions concerning the good, bad, and lukewarm comments

Stay ahead of the competition

Monitor your competitors and stay ahead with our tool. Work towards your ideal reputation by comparing your performance with that of industry leaders. Get custom industry insights to adhere to industry standards.

Monitor and benchmark industry standards on ratings and listing accuracy
Note and track the performance of top competitors on Share of Voice
Monitor and compare social media engagement and activity of your competitors.

Customer Voice

Use email templates to request more reviews for your business and build your online version. The Express version has a limit of 15 emails per month.

Easily gather reviews to grow business

More reviews equal more traffic through the doors! With Customer Voice, you can gather authentic reviews via email or text on the sites that matter most, to grow customer loyalty and boost sales.

Gather customer feedback with personalized messages
Reach customers in many ways
Collect reviews on sites that make an impact
Measure Performance effectively

Review Display Widget

Display reviews from popular sites like Facebook, TripAdvisor, and Google on your websites. This widget will display reviews from all sources turned on in Reputation Management, except Yelp, by displaying review site logo and the review site name next to its respective review on the widget.

Improve SEO ranking for your website
One place to showcase your reputation
Build trust with potential customers faster

Our online reputation management tool is designed to help you build your desired reputation and manage it. The components of this tool empower you to steer the conversation about your brand in the right direction.

Follow and work on your reputation. Engage your customers organically. Grow your audience, and establish and maintain your voice. Keep your customers informed on your products and services.

With our reputation management solution, you get to be in the center on the conversation about you online. We equip you to establish and manage a strong reputation. Follow industry standards and adhere to highest goals achievable.